Movers Sydney
5.0 Stars Customer Rating
out of 63 Reviews

Terms & Conditions

1. Definitions

1.1 “We” means ASL Logistics Pty Ltd ACN 630 887 393 ABN 94 630 887 393, and “Us” and “Our” have corresponding meanings;

1.2 “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and “Your” has a corresponding meaning;

1.3 “Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services;

1.4 Words in the singular include the plural, and words in one or more genders include all genders.

2. We are not Common Carriers

2.1 WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.  We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion

3. Your Obligations and Warranties

3.1 Information supplied by You. You warrant that any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate.

3.2 Owner or Authorised Agent. You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner.

3.3 Presence at Loading/Unloading. You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.

3.4 Dangerous Goods. You warrant that the Goods do not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without incurring any liability to You.

3.5 Fragile Goods and Valuable Items. You will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000.

3.6 Goods Left Behind or Moved in Error. You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none is taken in error.

4. Charges if you postpone or cancel the removal

4.1 If you postpone or cancel this agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays.

More than 14 working days before the removal due to start: $100.

Less than 14 working days before the removal was due to start: $200.

5. Delivery

5.1 We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, We will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavour to contact You to ascertain whether You have any alternate instructions.

6. Toll Roads

6.1 There will be an extra charge when passing through any Tollway and you will be charged for the same, unless otherwise stated in writing.

7. Behaviour

7.1 Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of verbal or any other abuse from you or your authorised representative, you will still be liable to pay in full.

8. Storage Conditions

8.1 Inventory. We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided with a copy of the inventory. If You sign the Inventory, or do not do so and fail to object to its accuracy within 7 days of receiving it from Us, the inventory will be conclusive evidence of the Goods received by Us. The inventory will disclose only visible items and not any contents unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge.

8.2 Contact Address. You agree to advise Us of an address to which We can forward any notice or correspondence, and to promptly notify Us of any change of address.

8.3 Price Changes. Our storage charges will be as quoted to You for the first 26 weeks of storage. After 26 weeks, We may change the storage charges from time to time on giving 28 days’ written notice to You.

8.4 Warehouse Change. We are authorised to remove the Goods from one warehouse to another without cost to You. We will notify You of the removal and advise the address of the warehouse to which the Goods are being removed, not less than 5 days before removal (except in emergency, when such notice will be given as soon as possible).

8.5 Inspection of Goods in Store. You are entitled, upon giving Us reasonable notice, to inspect the Goods in store, but a reasonable charge may be made by Us for this service.

8.6 Removal From Storage. Subject to payment for the balance of any fixed or minimum period of storage agreed, You may require the Goods to be removed from store at any time on giving Us not less than 5 working days’ notice. If You give Us less notice, We will still use Our best endeavours to meet your requirement, but shall be entitled to make a reasonable additional charge for the short notice.

8.7 Refund of Advance Payments. Upon your request for removal from storage, We shall refund to You within a reasonable period of time, the amount of any Storage Fees paid by You in advance for future whole weeks (defined as Sunday to Saturday) or part thereof not yet commenced, less any other amounts We are entitled to claim from You.

8.9 Compulsory Removal and Disposal/Sale. You agree to remove the Goods from storage within 28 days of a written notice of requirement from Us to do so. In default, We may, after 14 days’ notice to You, SELL ALL OR ANY OF THE GOODS by public auction or on Ebay or a similar online auction sale facility or and apply the net proceeds in satisfaction of any amount owing by You to Us.

9. Charges and Payments

9.1 Client agrees to pay ASL Logistics to all amount due or charges upon delivery of goods, unless agreed by the Parties in writing.

9.2 Payments must be made in cash, EFT or by using an approved credit card. Credit card payments will attract the surcharge (if any) We notify from time to time. Unless We notify a change Visa and Mastercard credit cards attract a processing fee of 1.5% and American Express credit cards attract a processing fee of 2.5%

9.3 You must pay the full amount due for your move before the ASL Logistics removals team leaves your premises.

9.4 Variation of Work Required and Delay. If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services or any part thereof (except where that prevention or delay results from a factor within Our control), we will also be entitled to make a reasonable additional charge. We will also be entitled to reimbursement from You of any amount which We have been required to pay to a third party (other than a Subcontractor) to obtain or effect delivery of the Goods.

9.5 Alteration of Dates. If a date for the performance by Us of any Services is agreed upon in the quotation and acceptance or subsequently, and You require that date to be altered or the Goods are not available on that date, We will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability.

9.6 Payment by Third Party. If You arrange with Us or instruct Us that Our charges are to be paid by a third party, and if that party does not pay the charges within 14 days of the date set for payment or, if no date is set for payment, within 14 days of the date of invoice, You agree to thereupon pay the charges.

9.7 Default Charges. If amounts are outstanding from You to Us for more than 30 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on monthly rests.

9.8 Contractual Liens. All Goods received by Us will be subject to a general lien for any moneys due by You to Us relating to any Services provided under this or any other agreement. Without prejudice to any other rights which We may have under this contract or otherwise at law, if any amounts have been outstanding for a period of 26 weeks, We may give 28 days’ written notice to You of intention to sell, and if the outstanding amount is not paid within that period, We may SELL ALL OR ANY OF THE GOODS and exercise any other rights We have under clause 6.9 relating to the sale of the Goods and apply the net proceeds in satisfaction of the amount due.

10. Quotations

10.1 A quotation is valid for 2 days after which any extensions must be agreed to in writing.

11. Additional Work

11.1 If the work Client ultimately requires ASL Logistics to perform additional work from the work for which a quotation or estimate has been given, ASL Logistics will also be entitled to make a reasonable additional charge.

12. Insurance

12.1 ASL Logistics holds a Customer Goods in Transit and Storage Insurance Policy. On your behalf, we can arrange for this policy to cover you. Alternatively, you can obtain insurance from an insurance company of your own choice. This insurance will only be arranged if You request Us in writing to do so (including by so indicating in Your written acceptance of Our quotation). But It is your responsibility to arrange adequate insurance to cover the goods submitted for removal transit and/or your premises against any Accidental physical loss or damage or the deliberate act of a third party.

12.2 If you ask us to arrange Customer Goods in Transit and Storage insurance, we will give you a Product Disclosure Statement (PDS) which will describe the main features of the policy. You should read the PDS to decide if the policy suits your needs, objectives and financial situation before you decide whether to obtain it because we cannot advise you about your insurance needs.

12.3 Mistakes are very rare and also we have a near immaculate record over the last 8 years always improving on our own customer satisfaction. However, by law removalists are unable to insure your goods unless they are a registered insurance agent. Therefore, we recommend taking out the level of insurance you require based on your needs, if this is what you desire to do, you can use your own trusted insurer or a couple of websites below can help you begin your process.

phone: 1300 730 073

phone: 1300 880253

*ASL Logistics has no relations or partnerships with these insurance companies and we take no responsibilities for any actions between you and insurance agents.

You may, of course, arrange insurance with an insurer of Your choice.

13. Claims

13.1 You must examine your goods on delivery and note any items which may be subject to a claim. Claims must be notified immediately to the driver/ office in writing within 24 hours of the move date. You are required to provide details by sending an email to [email protected]

13.2 It is your responsibility to report any and all damage to the driver/office within 24 hours of the service date, otherwise there is no way to verify the claim that the damage in dispute was caused by us.

13.3 Your representative must be present at all times during the service. A written claim or confirmation should include as much information as is known in regard to the nature and extent of loss or damage, the value or items and the cost of repairs.

14. No-Damage Guarantee

14.1 We will repair any damages caused during the relocation process up to a maximum amount of $1,000. This means that any damages caused by ASL Logistics removalists to your goods will be repaired up to a maximum of $1,000 per relocation.


14.2 All quotes need to be approved by ASL Logistics prior to the repair.

14.3 You must be present at all times during the loading and unloading stages of your relocation.

14.4 The following is excluded from the guarantee: pot plants, marble, stone and concrete items, furniture items made from particle board, pianos, glass items and boxed contents that have not been packed by ASL Logistics, electronic items where

14.5 There has been no external damage caused by ASL Logistics and any item where the action of lifting or moving that item will most likely cause damage.

14.6 We will only be liable for loss or damage resulting from Our negligence, and in any event that liability will be limited to $1,000 in respect of all Goods moved or stored under this agreement (whichever is the lesser).

14.7 We may refuse to remove large or cumbersome Goods or Goods which weigh in excess of 80kgs (such as pianos, safes and billiard tables) if You have not notified Us of those items at the time of booking. All such items will carry a separate additional charge and any damage which occurs will be at Your sole risk.

15. Loss or Damage

15.1 Australian Consumer Law. Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

15.2 Exclusions. We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.

15.3 Damage to Goods – Packaging. If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable.

15.4 Damage to Goods – Inherent Risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal.

16. Privacy

16.1 We take your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to our Privacy Policy. We will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what has been provided voluntarily.